Austin Cleaners Near Me

1.  Austin Cleaners Near Me reserves the right to cancel any service, at any time, for any reason. Racism, sexism, disrespect, discrimination, or any form of harassment or abusive behavior toward our contractors will result in immediate and permanent termination of service.

2. As a cleaning company, we must strike the delicate balance between liability, health, safety, and job requirements. Certain tasks or situations can risk a cleaner’s health and safety or an item or space in your home. To keep everyone and everything safe, our contractors are not allowed to:

• Clean spaces that have any sort of infestation (e.g. bed bugs, cockroaches, mice, etc.), or clean any pest droppings (e.g. from mice, pigeons, other vermin, etc.).
  
• Clean floors by hand in areas larger than 10’ x 10’ (3 m x 3 m)
  
• Use ladders higher than 3’ (91 cm) (a 3-step ladder is the only permissible type)
  
• Clean out and/or change cat litter boxes
  
• Handle feces/urine/vomit/bodily fluids from a pet or a human
  
• Clean inside fireplaces with company tools
  
• Hand-wash any type of clothing
  
• Provide any laundry services if the facilities are located outside your home
  
• Clean exterior windows
• Stand on counters, furniture, or appliances to clean hard-to-reach areas
• Lift or move any items heavier than 20 lb (9 kg)
• Clean a car or a garage
• Do outdoor work (lawn care, gardening, barbecue cleaning, snow removal)
• Clean in an area that is still under major construction and is not safe
• Clean ceilings (except for dusting corners and moldings)
• Refinish hardwood or grout, or strip, wax, and/or buff floors
• Clean a home in which a contagious illness or excessive bodily fluids are present
• Clean a home that has a severe mold or mildew problem
• Clean a home with excessive clutter where it poses a danger to contractors
• Clean a home with other general contractors/construction crew present
• Clean with harsh chemicals

If any of the above issues do exist in your home, we suggest you contact a professional for these areas. It is your responsibility to alert Austin Cleaners Near Me if any of these issues exist, as we encourage our contractors to exercise their legal right to refuse any work which is unsafe, or they are uncomfortable doing.

3.  We have a 3-hour minimum for all hourly based jobs. Depending on the space and type of service, Austin Cleaners Near Me will determine how many cleaners are required and schedule them accordingly.

4.  We typically schedule cleanings between 8 AM and 5 PM on Sun-Sat. We provide an estimated window of time for our arrival—maximum 1.5 hours—to              accommodate traffic and transit system delays. NO partial refunds or discounts will be given for delay in arrival due to execrable weather conditions or accidents.

5.  Austin Cleaners Near Me will typically use a pre-authorization hold on your debit/credit card to ensure the card's validity and you will pay at the conclusion of the cleaning and you will be emailed a receipt automatically. We do not accept cash or checks nor do we accept any form of quick payments or pre-paid cards.

6.  Austin Cleaners Near Me reserves the right to increase its rates at any time during the year.

7.    We can perform a free-of-charge estimate of your home if you so wish it. However, we do not assess each space prior to cleaning, and therefore we rely upon our clients to provide us with accurate and honest information and descriptions at the time of booking so that we can estimate the time it will take to clean. If inaccurate information is provided and/or the cleaning will require more time than anticipated, you will be notified, and the additional time or price will be added to your final bill.

8.  Our estimated time is based on cleaning and doesn’t account for time spent decluttering and tidying. Although we will fold and put away clothing (if laundry is selected on your booking reservation), pick up and put away items so that the space is free of clutter, this is not accounted for in your estimate. If things are not organized ahead of time, our contractors will need to spend time tidying, guessing where things go, and THEN cleaning your home. If they must spend extra time, please be aware that additional time will be billed for the service. For optimal results within the time estimated, please spend a few minutes tidying your home prior to the contractors’ arrival. You know your space best and where everything should go.

9.  We ask that you be available by phone/text or email during your service in case we need to contact you. If we cannot contact you or you do not approve the requested additional time, we cannot guarantee our work or that the entire space will be cleaned. Also, if the requested time is not approved, a touch-up service cannot be offered.

10.  We have the expectation that upon arrival, your home or office is free, clear, and ready for our contractors to work in. We also expect that the clients or the caretaker of the home are the only other people present. This means that if you have tradespeople, movers, a problem with water or electricity that is being worked on while the contractors waits, etc., this time is billable time. We provide a 15 minute grace period at the beginning of the service for you to show the contractors around or correct any issues that may hinder them; after those 15 minutes, the contractors is on the clock even if they are waiting for you to correct an issue.

11.  Our contractors are highly trained and extremely careful, but they are human! Sometimes accidents occur that result in something being damaged or broken. We will alert you to an at-fault breakage or damage, and work out a fair solution, which involves repairing or replacing the item within reason. Clients have 8 hours to report anything broken or damaged in the rare instance that we fail to alert you. Austin Cleaners Near Me and the client must work cooperatively to resolve the situation, and we aim to do this within 15 business days. After 15 business days, no compensation will be granted. We do not take responsibility for anything broken or damaged prior to the contractors arriving, nor do we take responsibility for breakage or damage resulting from faulty or unfinished installation or finishing of any items or surfaces, or normal wear and tear that results in a breakage. These items and finishes include floors, counter-tops, tiles, blinds; lighting, plumbing, or other fixtures, appliances, unsecured items not being stored appropriately, or any breakage or damage caused by other tradespeople. Further, we require you to disclose any item that is considered irreplaceable or irreparable, an heirloom or antique, etc., before we attend. We will note not to clean these items.

12.  Although we are meticulous and always do our absolute best, we may occasionally miss something at your service or not have it done to your liking. We certainly take responsibility for our work and will return to do a touch-up service on the area that was missed as long as it is reported within 8 hours and was part of the originally agreed-upon work. This offer does not apply to services that have been capped, where additional time was requested and not approved, or where the cleaning time is longer than the estimated time and we have to return to complete the work. If we do not hear from you within 8 hours, this guarantee expires and no touch-up service will be offered. Please keep in mind that our contractors are not magicians! If an item or area has been damaged in the past, improperly cared for, stained, or has aged past the ability to be cleaned, these items and areas may not become completely clean after our visit and therefore a touch-up would not be offered.

13.  All our contractors must provide a background check and have professional experience. You may not solicit them to be employed or contracted by you or your affiliates for cleaning services of any kind. If you would like to hire or contract one of our specialists to work independently for you or your affiliates, you may request this by informing our office in writing.

14.  It makes the most sense to provide you with the same cleaner for each visit. While we make every effort to assign a regular cleaner to your space, we cannot guarantee this due to circumstances outside our control (they call in sick, they move, their availability changes, etc.) and may have to change your assigned cleaner any given time.

15.  Austin Cleaners Near Me service pricing matrix is based on the bedrooms, bathrooms and square footage and scope extras/details provided at booking. If the actual home size or scope of work differs from the information provided, we reserve the right to adjust the final invoice to reflect the accurate labor, time, and materials required. Adjustments may be made after service if discrepancies are identified during or after completion of the job.

16.  We understand that you may need to cancel or change your appointment. We ask that they inform us before our cleaners arrive at the property. If you do cancel or need to reschedule once the cleaners arrive you will be charged a cancellation fee of $50. If we arrive at the job and are locked out or turned away, you will be charged 50% of the estimated job cost. If we are dismissed during a job, 50% of the remaining estimated time will be billable.

17.  Clients have 8 hrs at the conclusion of a cleaning to report any tasks on our checklist uncompleted or missed and can schedule a re-cleaning. Anytime past that constitutes a new cleaning reservation. Refunds, whether partial or full, are justified only if clear evidence is provided and discussed.

18.  If you have pets and will not be home for the service, we request that they are secured in a crate or a separate room that will not be cleaned for the safety and security of our contractors as well as for the comfort of your pet. Other options include having your pet spend time with a dog walker or a neighbor for the duration of the cleaning. We reserve the right to leave the premises if you leave your pet unsecured and are not home, and this will be treated as a lockout, meaning 50% of the cost of the service will be billed. Please note that our contractors do NOT walk and feed your pet or clean up urine or feces from your pet.

19.  We provide all tools and cleaning products for both regular as well as non-toxic, green solutions. We have researched the cleaning products and tools that perform the best and our contractors know how to use them. We do not allow specialized requests for certain products.

20.  By booking our services, you agree to the terms outlined in this Client Service Terms of Agreement & Policy. If a charge is disputed after services are rendered in accordance with these terms, we reserve the right to pursue all available remedies, including legal action and recovery of any associated fees, costs, and damages.

This is a reciprocal agreement. This policy is subject to change at any time, without notice.

Thank you for taking the time to review this policy.